Difficult conversations and negotiation

Develop the communication strategies and English needed to give feedback, discuss performance, express disagreement and negotiate priorities, deadlines and commitments.

Through role plays based on their own workplace situations, participants practise handling misunderstandings and sensitive issues, receive constructive feedback and explore different approaches.

Context
An engineer needed to negotiate price increases, lead times and order quantities in English, explaining constraints and handling objections clearly and diplomatically.

Approach
Workplace scenarios provided opportunities to practise justifying proposals, questioning terms and finding workable compromises, with targeted feedback.

Outcome

He developed greater confidence and flexibility in explaining his position, responding to objections and navigating commercial discussions in English.