Function-specific communication

Training is tailored to the communication demands of each function:

• HR & Legal: conducting recruitment interviews, explaining employee policies, holding development conversations and discussing contractual terms, obligations and risk.
• Finance & Treasury: presenting financial results, discussing cash positions and payment issues, and explaining figures to non-financial colleagues.
• Quality & Regulatory Affairs: explaining procedures and regulatory requirements, reporting deviations, and discussing audit findings and corrective actions.
• Procurement & Supply Chain: negotiating supplier terms, confirming delivery commitments, escalating shortages and resolving supply issues.
• Engineering & Operations: explaining technical processes, providing production updates, reporting problems, recommending changes and conducting operational handovers.
• Management: presenting strategy, communicating decisions, setting expectations and leading discussions with senior stakeholders.

Participants practise with situations, documents and terminology from their own work, developing the English they need to communicate clearly and accurately.

Context

A manufacturing supervisor needed English to explain production processes, discuss deviations and contribute to workplace meetings.

Approach

Training combined manufacturing scenarios, technical vocabulary and speaking practice around process parameters, scale-up challenges and batch records, with targeted feedback.

Outcome
He developed greater confidence and accuracy in meetings when describing manufacturing processes and discussing production issues in English.